Ticker Talk

Privacy Policy

Last updated: March 2026

1. Introduction

Ticker Talk ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and password when you register
  • Payment Information: Processed securely by Stripe; we do not store full credit card numbers
  • User Content: Custom research filters, watchlists, and chat conversations
  • Communications: Messages you send to our support team

2.2 Information Collected Automatically

  • Usage Data: Features used, queries made, research filters run
  • Device Information: Browser type, operating system, IP address
  • Cookies: Essential cookies for authentication and optional analytics cookies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions
  • Send you important updates about the Service
  • Respond to your questions and support requests
  • Analyze usage patterns to improve user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Data Sharing

We may share your information with:

  • Service Providers: Stripe (payments), Clerk (authentication), Vercel (hosting)
  • Analytics Partners: Only aggregated, non-identifying data
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion:

  • Personal data is deleted within 30 days
  • Anonymized usage data may be retained for analytics
  • Backups are purged within 90 days

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest
  • Regular security audits and testing
  • Access controls and authentication
  • Secure development practices

7. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@tickertalk.io.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell data)
  • Non-discrimination for exercising your rights

9. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Help us understand how you use the Service (optional)

You can manage cookie preferences through our cookie consent banner or your browser settings.

10. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@tickertalk.io.